/*
 * Identidade igual à Plataforma de Gestão TransFast (gestao.transfast.cloud):
 * preto, vermelho #FF0000, branco e cinzas. Fonte Figtree. Sidebar preta.
 * No NPS: promotor = preto, neutro = cinza, detrator = vermelho.
 */
:root {
  --ink-50:#f7f7f7; --ink-100:#f2f2f2; --ink-200:#e4e4e4; --ink-300:#c8c8c8; --ink-400:#a3a3a3;
  --ink-500:#7a7a7a; --ink-600:#555; --ink-700:#3a3a3a; --ink-800:#232323; --ink-900:#111; --ink-950:#000;
  --brand-50:#fff1f1; --brand-100:#ffdede; --brand-200:#ffbdbd; --brand-600:#ff0000; --brand-700:#d60000; --brand-800:#a80000;
  --ok-50:#f0f7f2; --ok-700:#1d6b3a;
  --prom: var(--ink-950); --pas: var(--ink-400); --det: var(--brand-600);
  --sidebar-w: 256px; --topbar-h: 64px;
  --sidebar-border: rgb(255 255 255 / 9%); --sidebar-text: rgb(255 255 255 / 68%);
  --sidebar-muted: rgb(255 255 255 / 40%); --sidebar-hover: rgb(255 255 255 / 8%); --sidebar-active: rgb(255 255 255 / 12%);
  --ease: cubic-bezier(0.22, 1, 0.36, 1);
  --shadow-pop: 0 12px 32px rgb(0 0 0 / 14%);
}
* { box-sizing: border-box; }
html, body { margin: 0; }
body { font: 14px/1.5 "Figtree", ui-sans-serif, system-ui, sans-serif; background: var(--ink-100); color: var(--ink-900);
  -webkit-font-smoothing: antialiased; }
a { color: inherit; }
button, input, select, textarea { font: inherit; color: inherit; }
button:not(:disabled), select, summary, label[for], input[type=file] { cursor: pointer; }
.tnum { font-variant-numeric: tabular-nums; }
.muted { color: var(--ink-500); } .small { font-size: 12.5px; } .xs { font-size: 11.5px; }
.hide { display: none !important; }

/* ---------------- shell ---------------- */
.shell { display: flex; min-height: 100dvh; }
.sidebar { position: sticky; top: 0; height: 100dvh; width: var(--sidebar-w); flex-shrink: 0; background: #000;
  display: flex; flex-direction: column; overflow: hidden; z-index: 50; }
.sidebar .logo { height: var(--topbar-h); display: grid; place-items: center; border-bottom: 1px solid var(--sidebar-border); position: relative; }
.sidebar .logo img { width: 150px; height: auto; }
.sidebar .product { margin: 18px 16px 4px; padding: 10px 12px; border-radius: 10px; background: rgb(255 255 255 / 6%);
  border: 1px solid var(--sidebar-border); color: #fff; display: flex; align-items: center; gap: 10px; }
.sidebar .product b { font-size: 13px; display: block; line-height: 1.2; }
.sidebar .product span { font-size: 11px; color: var(--sidebar-muted); }
.sidebar .product .dot { width: 30px; height: 30px; border-radius: 8px; background: var(--brand-600); display: grid; place-items: center; flex-shrink: 0; }
.sidebar nav { position: relative; flex: 1; padding: 18px 12px; display: flex; flex-direction: column; gap: 18px; overflow-y: auto; }
.sidebar .grp { display: flex; flex-direction: column; gap: 2px; }
.sidebar .grp > span { padding: 0 12px 4px; font-size: 10px; font-weight: 600; letter-spacing: .16em; text-transform: uppercase; color: var(--sidebar-muted); }
.sidebar nav a { position: relative; display: flex; align-items: center; gap: 12px; height: 40px; padding: 0 12px; border-radius: 8px;
  color: var(--sidebar-text); text-decoration: none; font-weight: 500; transition: background .18s, color .18s; }
.sidebar nav a:hover { background: var(--sidebar-hover); color: #fff; }
.sidebar nav a.on { background: var(--sidebar-active); color: #fff; }
.sidebar nav a.on::before { content: ""; position: absolute; left: 0; top: 8px; bottom: 8px; width: 3px; border-radius: 0 3px 3px 0; background: var(--brand-600); }
.sidebar nav a.on svg { color: var(--brand-600); }
.sidebar nav a .count { margin-left: auto; font-size: 11px; background: var(--brand-600); color: #fff; border-radius: 99px; padding: 0 7px; }
.sidebar .photo { position: absolute; left: 0; right: 0; bottom: 0; height: 320px; background: url(/static/caminhao-estrada.webp) center 30%/cover;
  opacity: .18; -webkit-mask-image: linear-gradient(to top, #000 25%, transparent); mask-image: linear-gradient(to top, #000 25%, transparent); pointer-events: none; }
.sidebar .foot { position: relative; border-top: 1px solid var(--sidebar-border); padding: 14px 16px; text-align: center; }
.sidebar .foot img { height: 15px; opacity: .7; transition: opacity .18s; } .sidebar .foot img:hover { opacity: 1; }

.main { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.topbar { height: var(--topbar-h); background: #fff; border-bottom: 1px solid var(--ink-200); display: flex; align-items: center;
  gap: 14px; padding: 0 28px; position: sticky; top: 0; z-index: 30; }
.topbar .crumbs { display: flex; align-items: center; gap: 8px; font-size: 13px; color: var(--ink-500); min-width: 0; }
.topbar .crumbs a { text-decoration: none; white-space: nowrap; } .topbar .crumbs a:hover { color: var(--ink-950); }
.topbar .crumbs b { color: var(--ink-950); font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.topbar .sp { flex: 1; }
.conn { display: inline-flex; align-items: center; gap: 8px; height: 32px; padding: 0 12px; border-radius: 99px; border: 1px solid var(--ink-200);
  font-size: 12px; font-weight: 500; color: var(--ink-600); text-decoration: none; white-space: nowrap; }
.conn i { width: 8px; height: 8px; border-radius: 50%; background: var(--ink-300); position: relative; }
.conn.on i { background: var(--ink-950); } .conn.off i { background: var(--brand-600); }
.conn.on i::after { content: ""; position: absolute; inset: 0; border-radius: 50%; background: inherit; animation: pulse 1.8s var(--ease) infinite; }
@keyframes pulse { from { transform: scale(1); opacity: .6; } to { transform: scale(2.6); opacity: 0; } }
.user { position: relative; }
.user summary { list-style: none; display: grid; place-items: center; width: 34px; height: 34px; border-radius: 50%; background: var(--ink-950); color: #fff; font-weight: 700; font-size: 13px; }
.user summary::-webkit-details-marker { display: none; }
.user .menu { position: absolute; right: 0; top: 42px; width: 200px; background: #fff; border: 1px solid var(--ink-200); border-radius: 12px; box-shadow: var(--shadow-pop); padding: 6px; }
.user .menu a { display: flex; gap: 10px; align-items: center; padding: 8px 10px; border-radius: 8px; text-decoration: none; }
.user .menu a:hover { background: var(--ink-100); }
.btn.burger { display: none; }

.content { padding: 28px; max-width: 1280px; width: 100%; margin: 0 auto; animation: rise .24s var(--ease) both; }
@keyframes rise { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }

/* ---------------- page header ---------------- */
.ph { display: flex; align-items: flex-end; justify-content: space-between; gap: 16px; flex-wrap: wrap; margin-bottom: 22px; }
.ph h1 { margin: 0; font-size: 26px; line-height: 1.15; font-weight: 800; letter-spacing: -.02em; color: var(--ink-950); }
.ph p { margin: 6px 0 0; color: var(--ink-500); }
.ph .actions { display: flex; gap: 8px; flex-wrap: wrap; }
.eyebrow { font-size: 11px; font-weight: 700; letter-spacing: .14em; text-transform: uppercase; color: var(--brand-600); margin-bottom: 6px; }

/* ---------------- buttons & inputs ---------------- */
.btn { display: inline-flex; align-items: center; justify-content: center; gap: 8px; height: 40px; padding: 0 16px; border-radius: 10px;
  border: 1px solid var(--ink-200); background: #fff; color: var(--ink-900); font-weight: 600; font-size: 13.5px; text-decoration: none;
  transition: border-color .18s, background .18s, transform .14s var(--ease); white-space: nowrap; }
.btn:hover { border-color: var(--ink-950); }
.btn:active { transform: scale(.98); }
.btn.primary { background: var(--brand-600); border-color: var(--brand-600); color: #fff; }
.btn.primary:hover { background: var(--brand-700); border-color: var(--brand-700); }
.btn.dark { background: var(--ink-950); border-color: var(--ink-950); color: #fff; } .btn.dark:hover { background: var(--ink-800); }
.btn.ghost { border-color: transparent; background: transparent; } .btn.ghost:hover { background: var(--ink-100); }
.btn.danger { color: var(--brand-700); } .btn.danger:hover { border-color: var(--brand-600); background: var(--brand-50); }
.btn.sm { height: 32px; padding: 0 11px; font-size: 12.5px; border-radius: 8px; }
.btn.icon { width: 32px; padding: 0; }
form.inline { display: inline; }
.field { display: block; margin-bottom: 16px; }
.field > span { display: block; font-size: 12.5px; font-weight: 600; color: var(--ink-800); margin-bottom: 6px; }
.field > span em { font-style: normal; font-weight: 400; color: var(--ink-500); }
.input, select.input, textarea.input { width: 100%; min-height: 40px; padding: 9px 12px; border: 1px solid var(--ink-200); border-radius: 10px; background: #fff;
  outline: none; transition: border-color .18s, box-shadow .18s; }
textarea.input { resize: vertical; min-height: 72px; line-height: 1.45; }
.input:focus { border-color: var(--ink-950); box-shadow: 0 0 0 4px rgb(0 0 0 / 8%); }
.hint { font-size: 12px; color: var(--ink-500); margin-top: 6px; }
code, .code { font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 12px; background: var(--ink-100); border: 1px solid var(--ink-200);
  padding: 1px 6px; border-radius: 6px; }

/* ---------------- cards ---------------- */
.card { background: #fff; border: 1px solid var(--ink-200); border-radius: 16px; padding: 20px; }
.card.flush { padding: 0; overflow: hidden; }
.card-h { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-bottom: 14px; }
.card-h h2, .card h2 { margin: 0; font-size: 15px; font-weight: 700; color: var(--ink-950); }
.card-h .sub { font-size: 12px; color: var(--ink-500); }
.grid { display: grid; gap: 16px; }
.g2 { grid-template-columns: repeat(2, minmax(0, 1fr)); } .g3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.g4 { grid-template-columns: repeat(4, minmax(0, 1fr)); } .g5 { grid-template-columns: repeat(5, minmax(0, 1fr)); }
.nps-row { display: grid; gap: 16px; grid-template-columns: minmax(260px, 1fr) minmax(0, 2fr); }
.split { display: grid; gap: 16px; grid-template-columns: minmax(0, 1.55fr) minmax(320px, 1fr); align-items: start; }
.sticky { position: sticky; top: calc(var(--topbar-h) + 20px); }
.stack { display: flex; flex-direction: column; gap: 16px; }
.mb { margin-bottom: 16px; }

/* KPI */
.kpi { background: #fff; border: 1px solid var(--ink-200); border-radius: 16px; padding: 16px 18px; display: flex; flex-direction: column; gap: 4px; }
.kpi .l { font-size: 12px; font-weight: 600; color: var(--ink-500); display: flex; align-items: center; gap: 6px; }
.kpi .v { font-size: 28px; font-weight: 800; letter-spacing: -.02em; color: var(--ink-950); font-variant-numeric: tabular-nums; line-height: 1.1; }
.kpi .v small { font-size: 15px; font-weight: 600; color: var(--ink-400); }
.kpi .d { font-size: 12px; color: var(--ink-500); }
.kpi.hero { background: #000; border-color: #000; color: #fff; position: relative; overflow: hidden; }
.kpi.hero .l, .kpi.hero .d { color: rgb(255 255 255 / 60%); } .kpi.hero .v { color: #fff; }
.kpi.hero > * { position: relative; z-index: 1; }
.kpi.hero::after { content: ""; position: absolute; right: -26px; bottom: -26px; width: 84px; height: 84px; border-radius: 50%; border: 12px solid var(--brand-600); }

/* progress */
.prog { height: 6px; border-radius: 99px; background: var(--ink-100); overflow: hidden; display: flex; }
.prog span { display: block; height: 100%; }
.stackbar { height: 14px; border-radius: 99px; overflow: hidden; display: flex; background: var(--ink-100); }
.stackbar span { display: block; height: 100%; transition: width .6s var(--ease); }
.legend { display: flex; gap: 18px; flex-wrap: wrap; margin-top: 12px; font-size: 12.5px; }
.legend i { display: inline-block; width: 10px; height: 10px; border-radius: 3px; margin-right: 6px; vertical-align: -1px; }
.legend b { font-variant-numeric: tabular-nums; }

/* pills */
.pill { display: inline-flex; align-items: center; gap: 6px; height: 22px; padding: 0 9px; border-radius: 99px; font-size: 11.5px; font-weight: 600;
  background: var(--ink-100); color: var(--ink-700); white-space: nowrap; }
.pill::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: currentColor; opacity: .8; }
.pill.plain::before { display: none; }
.st-draft, .st-pending { background: var(--ink-100); color: var(--ink-600); }
.st-sending, .st-answering { background: var(--brand-50); color: var(--brand-700); }
.st-paused, .st-sent { background: #fff; color: var(--ink-700); box-shadow: inset 0 0 0 1px var(--ink-200); }
.st-done { background: var(--ink-950); color: #fff; }
.st-failed { background: var(--brand-600); color: #fff; }
.st-opted_out { background: var(--ink-100); color: var(--ink-400); }
.st-sending::before { animation: blink 1.2s infinite; }
@keyframes blink { 50% { opacity: .2; } }

/* score chip */
.score { display: inline-grid; place-items: center; min-width: 28px; height: 28px; padding: 0 6px; border-radius: 8px; font-weight: 800; font-variant-numeric: tabular-nums; font-size: 13px; }
.score.prom { background: var(--ink-950); color: #fff; } .score.pas { background: var(--ink-200); color: var(--ink-800); } .score.det { background: var(--brand-600); color: #fff; }

/* gauge */
.gauge { position: relative; width: 100%; max-width: 260px; margin: 0 auto; }
.gauge svg { display: block; width: 100%; height: auto; }
.gauge .val { position: absolute; left: 0; right: 0; bottom: 4px; text-align: center; }
.gauge .val b { display: block; font-size: 44px; font-weight: 800; letter-spacing: -.03em; line-height: 1; color: var(--ink-950); font-variant-numeric: tabular-nums; }
.gauge .val span { font-size: 12px; color: var(--ink-500); font-weight: 600; }
.zone { text-align: center; margin-top: 10px; }

/* distribution */
.dist { display: grid; grid-template-columns: repeat(11, 1fr); gap: 6px; align-items: end; height: 150px; padding-top: 22px; }
.dist .col { position: relative; height: 100%; display: flex; align-items: flex-end; }
.dist .col div { width: 100%; border-radius: 6px 6px 2px 2px; min-height: 3px; transition: height .6s var(--ease); }
.dist .col small { position: absolute; left: 0; right: 0; text-align: center; font-size: 11px; font-weight: 700; color: var(--ink-700); }
.distx { display: grid; grid-template-columns: repeat(11, 1fr); gap: 6px; text-align: center; font-size: 12px; font-weight: 600; color: var(--ink-500); margin-top: 6px; }
.dist-band { display: grid; grid-template-columns: 7fr 2fr 2fr; gap: 6px; margin-top: 8px; font-size: 10.5px; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; text-align: center; }
.dist-band span { border-top: 2px solid; padding-top: 4px; }

/* horizontal bars */
.hbar { display: grid; grid-template-columns: minmax(70px, 160px) 1fr 64px; gap: 10px; align-items: center; font-size: 13px; margin: 8px 0; }
.hbar .t { height: 10px; border-radius: 99px; background: var(--ink-100); overflow: hidden; }
.hbar .t span { display: block; height: 100%; background: var(--ink-950); border-radius: 99px; }
.hbar .t span.top { background: var(--brand-600); }
.hbar b { text-align: right; font-variant-numeric: tabular-nums; }
.hbar b small { color: var(--ink-400); font-weight: 600; margin-left: 4px; }
.big-avg { font-size: 34px; font-weight: 800; letter-spacing: -.02em; color: var(--ink-950); line-height: 1; }
.quote { padding: 12px 0; border-bottom: 1px solid var(--ink-100); }
.quote:last-child { border: 0; }
.quote p { margin: 0 0 4px; color: var(--ink-900); }
.quote .who { font-size: 12px; color: var(--ink-500); display: flex; align-items: center; gap: 8px; }

/* tables */
.toolbar { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; padding: 14px 16px; border-bottom: 1px solid var(--ink-200); }
.tabs { display: flex; gap: 4px; flex-wrap: wrap; }
.tabs a { height: 32px; padding: 0 12px; display: inline-flex; align-items: center; gap: 6px; border-radius: 8px; text-decoration: none; font-size: 12.5px; font-weight: 600; color: var(--ink-600); }
.tabs a:hover { background: var(--ink-100); color: var(--ink-950); }
.tabs a.on { background: var(--ink-950); color: #fff; }
.tabs a .n { font-size: 11px; opacity: .6; }
.search { display: flex; align-items: center; gap: 8px; height: 36px; padding: 0 12px; border: 1px solid var(--ink-200); border-radius: 10px; background: #fff; min-width: 220px; margin-left: auto; }
.search input { border: 0; outline: 0; flex: 1; background: none; }
.search:focus-within { border-color: var(--ink-950); box-shadow: 0 0 0 4px rgb(0 0 0 / 8%); }
.tbl { width: 100%; border-collapse: collapse; }
.tbl th { text-align: left; font-size: 11px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: var(--ink-500); padding: 10px 16px; background: var(--ink-50); border-bottom: 1px solid var(--ink-200); white-space: nowrap; }
.tbl td { padding: 12px 16px; border-bottom: 1px solid var(--ink-100); vertical-align: top; }
.tbl tr:last-child td { border-bottom: 0; }
.tbl tbody tr { transition: background .14s; }
.tbl tbody tr:hover { background: var(--ink-50); }
.tbl .name { font-weight: 600; color: var(--ink-950); }
.avatar { width: 32px; height: 32px; border-radius: 50%; background: var(--ink-100); color: var(--ink-700); display: grid; place-items: center; font-size: 12px; font-weight: 700; flex-shrink: 0; }
.who-cell { display: flex; gap: 10px; align-items: center; }
.scroll-x { overflow-x: auto; }
.empty { padding: 48px 20px; text-align: center; color: var(--ink-500); }
.empty .ic { width: 52px; height: 52px; margin: 0 auto 12px; border-radius: 14px; background: var(--ink-100); display: grid; place-items: center; color: var(--ink-700); }
.empty h3 { margin: 0 0 4px; color: var(--ink-950); font-size: 16px; }

/* campaign cards (home) */
.ccard { display: grid; grid-template-columns: minmax(0, 1fr) 210px 96px; gap: 24px; align-items: center; padding: 18px 20px; text-decoration: none;
  border-bottom: 1px solid var(--ink-100); transition: background .14s; }
.ccard:last-child { border-bottom: 0; }
.ccard:hover { background: var(--ink-50); }
.ccard h3 { margin: 0 0 4px; font-size: 15px; color: var(--ink-950); display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.ccard .meta { font-size: 12.5px; color: var(--ink-500); display: flex; gap: 14px; flex-wrap: wrap; }
.ccard .meta span { display: inline-flex; align-items: center; gap: 5px; }
.ccard .nps { text-align: right; }
.ccard .nps b { display: block; font-size: 26px; font-weight: 800; letter-spacing: -.02em; color: var(--ink-950); font-variant-numeric: tabular-nums; line-height: 1; }
.ccard .nps span { font-size: 11px; font-weight: 700; letter-spacing: .1em; color: var(--ink-400); }
.mini { font-size: 12px; color: var(--ink-500); }
.mini .row { display: flex; justify-content: space-between; margin-bottom: 6px; }

/* survey cards */
.scard { display: flex; flex-direction: column; }
.scard .qlist { list-style: none; margin: 14px 0 16px; padding: 0; display: flex; flex-direction: column; gap: 8px; flex: 1; }
.scard .qlist li { display: grid; grid-template-columns: 24px 1fr; gap: 10px; font-size: 13px; color: var(--ink-800); }
.scard .qlist li i { font-style: normal; width: 24px; height: 24px; border-radius: 7px; background: var(--ink-100); display: grid; place-items: center; font-size: 11px; font-weight: 800; color: var(--ink-700); }
.scard .qlist .k { display: block; font-size: 11px; color: var(--ink-500); margin-top: 1px; }
.scard .foot { display: flex; gap: 8px; border-top: 1px solid var(--ink-100); padding-top: 14px; flex-wrap: wrap; }
.add-card { border: 2px dashed var(--ink-300); background: transparent; display: grid; place-items: center; text-align: center; text-decoration: none; color: var(--ink-600); min-height: 220px; transition: border-color .18s, color .18s, background .18s; }
.add-card:hover { border-color: var(--ink-950); color: var(--ink-950); background: #fff; }

/* question editor */
.qbox { border: 1px solid var(--ink-200); border-radius: 14px; background: #fff; margin-bottom: 12px; overflow: hidden; transition: box-shadow .18s, border-color .18s; }
.qbox:focus-within { border-color: var(--ink-950); box-shadow: 0 0 0 4px rgb(0 0 0 / 6%); }
.qhead { display: flex; gap: 10px; align-items: center; padding: 10px 12px; background: var(--ink-50); border-bottom: 1px solid var(--ink-200); flex-wrap: wrap; }
.qnum { width: 28px; height: 28px; border-radius: 8px; background: var(--ink-950); color: #fff; display: grid; place-items: center; font-weight: 800; font-size: 12px; }
.qhead select { height: 34px; border: 1px solid var(--ink-200); border-radius: 8px; background: #fff; padding: 0 10px; font-weight: 600; font-size: 13px; }
.qhead .sp { flex: 1; }
.qbody { padding: 12px; }
.qbody textarea { border: 0; padding: 4px 2px; min-height: 52px; box-shadow: none !important; font-size: 14.5px; }
.opts { margin-top: 8px; padding-top: 10px; border-top: 1px dashed var(--ink-200); }
.kind-tip { font-size: 11.5px; color: var(--ink-500); padding: 0 2px; }
.add-q { width: 100%; height: 48px; border: 2px dashed var(--ink-300); border-radius: 14px; background: transparent; font-weight: 600; color: var(--ink-600); }
.add-q:hover { border-color: var(--ink-950); color: var(--ink-950); }
.chips { display: flex; flex-wrap: wrap; gap: 6px; }
.chip { height: 26px; padding: 0 9px; border-radius: 7px; border: 1px solid var(--ink-200); background: #fff; font-family: ui-monospace, Menlo, monospace; font-size: 11.5px; color: var(--ink-700); }
.chip:hover { border-color: var(--ink-950); color: var(--ink-950); }

/* whatsapp phone preview */
.phone { border-radius: 28px; background: #111; padding: 10px; box-shadow: 0 20px 40px rgb(0 0 0 / 16%); }
.phone .bar { display: flex; align-items: center; gap: 10px; padding: 10px 12px; background: #1f2c34; color: #fff; border-radius: 20px 20px 0 0; }
.phone .bar .av { width: 32px; height: 32px; border-radius: 50%; background: #fff; display: grid; place-items: center; overflow: hidden; }
.phone .bar .av img { width: 24px; }
.phone .bar b { font-size: 13.5px; display: block; line-height: 1.2; } .phone .bar span { font-size: 11px; opacity: .65; }
.chat { background: #efeae2; background-image: radial-gradient(rgb(0 0 0 / 5%) 1px, transparent 1px); background-size: 14px 14px;
  border-radius: 0 0 20px 20px; padding: 14px 12px; display: flex; flex-direction: column; gap: 6px; max-height: 560px; overflow-y: auto; min-height: 200px; }
.chat .b { position: relative; white-space: pre-wrap; background: #fff; padding: 7px 10px 18px; border-radius: 10px; border-top-left-radius: 2px; max-width: 88%;
  font-size: 13.5px; line-height: 1.4; box-shadow: 0 1px .5px rgb(0 0 0 / 13%); color: #111; animation: rise .24s var(--ease) both; }
.chat .b::after { content: attr(data-t); position: absolute; right: 8px; bottom: 3px; font-size: 10px; color: #667781; }
.chat .b.me { align-self: flex-end; background: #d9fdd3; border-top-left-radius: 10px; border-top-right-radius: 2px; }
.chat .b.me.ph { color: #667781; font-style: italic; }
.chat .day { align-self: center; font-size: 11px; background: #fff; color: #54656f; padding: 3px 10px; border-radius: 7px; box-shadow: 0 1px .5px rgb(0 0 0 / 13%); margin-bottom: 4px; }
.chat .b strong { font-weight: 700; }

/* alerts & toasts */
.alert { display: flex; gap: 10px; align-items: flex-start; padding: 12px 14px; border-radius: 12px; border: 1px solid var(--brand-200); background: var(--brand-50); color: var(--brand-800); font-size: 13px; margin-bottom: 16px; }
.alert.info { border-color: var(--ink-200); background: #fff; color: var(--ink-700); }
.alert svg { flex-shrink: 0; margin-top: 1px; }
.toast { position: fixed; right: 24px; bottom: 24px; z-index: 100; display: flex; align-items: center; gap: 10px; padding: 12px 16px; border-radius: 12px;
  background: var(--ink-950); color: #fff; box-shadow: var(--shadow-pop); font-weight: 500; max-width: 420px; animation: toast 4.5s var(--ease) both; }
.toast.err { background: var(--brand-600); }
@keyframes toast { 0% { opacity: 0; transform: translateY(12px); } 6%, 88% { opacity: 1; transform: none; } 100% { opacity: 0; transform: translateY(6px); visibility: hidden; } }

/* drop zone */
.drop { border: 2px dashed var(--ink-300); border-radius: 14px; padding: 22px; text-align: center; background: var(--ink-50); transition: border-color .18s, background .18s; position: relative; }
.drop.over, .drop:hover { border-color: var(--ink-950); background: #fff; }
.drop input { position: absolute; inset: 0; opacity: 0; cursor: pointer; }
.drop .ic { width: 44px; height: 44px; border-radius: 12px; background: #fff; border: 1px solid var(--ink-200); display: grid; place-items: center; margin: 0 auto 10px; }
.drop b { color: var(--ink-950); }
.radio-list { display: flex; flex-direction: column; gap: 8px; }
.radio-card { display: flex; gap: 12px; align-items: flex-start; padding: 12px 14px; border: 1px solid var(--ink-200); border-radius: 12px; background: #fff; transition: border-color .18s, box-shadow .18s; }
.radio-card:hover { border-color: var(--ink-400); }
.radio-card:has(input:checked) { border-color: var(--ink-950); box-shadow: 0 0 0 3px rgb(0 0 0 / 7%); }
.radio-card input { accent-color: var(--brand-600); margin-top: 3px; }
.radio-card b { display: block; color: var(--ink-950); }
.steps { display: flex; flex-direction: column; gap: 0; }
.step { display: grid; grid-template-columns: 30px 1fr; gap: 14px; padding-bottom: 18px; position: relative; }
.step:not(:last-child)::before { content: ""; position: absolute; left: 14px; top: 32px; bottom: 4px; width: 2px; background: var(--ink-200); }
.step .n { width: 30px; height: 30px; border-radius: 50%; background: var(--ink-950); color: #fff; display: grid; place-items: center; font-weight: 800; font-size: 13px; }
.step h3 { margin: 4px 0 4px; font-size: 14.5px; }
.kv { display: grid; grid-template-columns: 170px 1fr; gap: 10px 16px; font-size: 13px; }
.kv dt { color: var(--ink-500); } .kv dd { margin: 0; font-weight: 600; color: var(--ink-900); word-break: break-all; }

/* login */
.login { min-height: 100dvh; display: grid; grid-template-columns: 1fr 1fr; background: #fff; }
.login .art { position: relative; background: #000 url(/static/caminhao-estrada.webp) center/cover; overflow: hidden; display: flex; flex-direction: column; justify-content: space-between; padding: 40px; color: #fff; }
.login .art::before { content: ""; position: absolute; inset: 0; background: linear-gradient(180deg, rgb(0 0 0 / 55%), rgb(0 0 0 / 85%)); }
.login .art > * { position: relative; }
.login .art h2 { font-size: 36px; line-height: 1.1; letter-spacing: -.02em; margin: 0 0 12px; font-weight: 800; }
.login .art h2 em { font-style: normal; color: var(--brand-600); }
.login .art p { color: rgb(255 255 255 / 70%); max-width: 420px; margin: 0; }
.login .form { display: grid; place-items: center; padding: 40px 24px; background-image: radial-gradient(circle at 1px 1px, rgb(0 0 0 / 10%) 1.2px, transparent 0); background-size: 18px 18px; }
.login .box { width: 100%; max-width: 380px; background: #fff; border: 1px solid var(--ink-200); border-radius: 20px; padding: 32px; box-shadow: var(--shadow-pop); animation: rise .3s var(--ease) both; }
.login .box h1 { margin: 0 0 4px; font-size: 22px; font-weight: 800; }
.login .err { animation: shake .38s both; }
@keyframes shake { 20%, 80% { transform: translateX(3px); } 40%, 60% { transform: translateX(-6px); } }

@media (max-width: 1100px) { .g5 { grid-template-columns: repeat(3, minmax(0, 1fr)); } .g4 { grid-template-columns: repeat(2, minmax(0, 1fr)); } .split, .nps-row { grid-template-columns: 1fr; } .sticky { position: static; } }
@media (max-width: 900px) {
  .sidebar { position: fixed; transform: translateX(-100%); transition: transform .22s var(--ease); }
  body.nav-open .sidebar { transform: none; }
  body.nav-open::after { content: ""; position: fixed; inset: 0; background: rgb(0 0 0 / 50%); z-index: 40; }
  .btn.burger { display: inline-flex; }
  .topbar { padding: 0 16px; } .content { padding: 20px 16px; }
  .g3, .g2 { grid-template-columns: 1fr; }
  .ccard { grid-template-columns: 1fr auto; } .ccard .mini { display: none; }
  .login { grid-template-columns: 1fr; } .login .art { display: none; }
  .conn span { display: none; }
  .topbar .crumbs a, .topbar .crumbs svg { display: none; }
  .hbar { grid-template-columns: minmax(60px, 110px) 1fr 56px; }
}
@media (max-width: 560px) { .g5, .g4 { grid-template-columns: repeat(2, minmax(0, 1fr)); } .ph h1 { font-size: 22px; } .kv { grid-template-columns: 1fr; } .search { margin-left: 0; width: 100%; } }
@media (prefers-reduced-motion: reduce) { *, *::before, *::after { animation-duration: .01ms !important; transition-duration: .01ms !important; } }